Contact
App support: joshua.baums@informatik-baums.de. Include the app version, iOS version, device model and steps to reproduce. Never send private keys, passwords or unredacted screenshots. Email support does not include 24/7 availability or a guaranteed response time.
Export and recovery
Choose “Save encrypted file”, use a long unique passphrase and keep it separately. Open the PKCS#8 file in a compatible tool and compare its public SHA-256 fingerprint with the app before deleting the original. Some SSH tools require format conversion. This is not a full app backup; SSH Keys does not import keys.
Device-only keys do not automatically migrate to another device. Informatik Baums cannot recover keys or forgotten export passwords. If a device is lost, use an alternative administrator access to install a replacement key and remove the old public key from the server.
Copying, deletion and errors
Enable a device passcode and authenticate again. Private clipboard content is device-local and expires after 60 seconds. Export passwords must match and contain at least 12 characters. Failed exports leave the original key in the app and never produce an unencrypted fallback. Delete keys in the app: uninstalling alone does not reliably erase Keychain entries.
Purchase and scope
Apple handles purchases, redownloads and refund requests. Installed app data is not locked by a trial timer. The app is a key generator and manager, not an SSH client. Personal server administration is not included. Statutory rights remain unaffected. Request a refund from Apple.